Refund and Returns Policy

🔄 Refund & Returns Policy

At Aquafin Traders Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be in its original packaging.
  • You must provide proof of purchase (receipt or order confirmation).

Certain items such as used fishing lines, opened lures, or damaged products due to misuse are not eligible for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–10 business days.
  • The amount will be refunded to your original payment method.

Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery.

4. Damaged or Incorrect Items

If you receive a damaged or wrong product:

  • Contact us immediately with photos of the item.
  • We will arrange a replacement or refund after verification.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake.

We recommend using a trackable shipping service to ensure safe delivery of returned items.

📞 Contact Us

For return requests or refund inquiries, please contact Aquafin Traders Store through our contact form, phone number, or email support.

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